Communicating with Families

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1. Conflicts with residents' families may arise because of:*

2. To communicate an "open" attitude:*

3. To show respect for residents and family members you should do all EXCEPT:*

5. Which might you resolve on your own?*

a. A family member is upset because her mother's hairbrush is missing
b. A family member is upset because her mother was given the wrong medication
c. A family member is upset because the nursing home is "overcharging" for medications
d. Any of the above

6. The first step towrad conflict resolution is*

7. When communicating with an angry or aggressive family member you should:*

8. Never ask family members for their suggestions to solve problems.*

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